Home Double-Layer Heat-Resistant Ceramic Cup – Universal, Anti-Scald Design, Ideal for Coffee & Beverages

Drinkware Type: Mugs

Hign-concerned Chemical: None

Material: Ceramic

Specification: 1 pcs

Target Users

• All family members, suitable for daily drinking and coffee; safe for the elderly and children.
• Hot drink lovers, with double-layer anti-scald design to avoid burning when holding, ideal for hot water or milk.
• People valuing life quality, as ceramic material is odor-free, matching home decor, practical and aesthetic.

Usage Scenarios

Daily home drinking, placed in living rooms, bedrooms, or kitchens; suitable for cold and hot water, with anti-scald double layer.

Making coffee: heat-resistant ceramic withstands hot water, cool outer layer allows easy stirring.

Holding hot drinks in winter: double-layer insulation keeps hands comfortable, suitable for desks or dining tables, practical and decorative.

We process orders within 1–3 business days.
Estimated delivery time: 7–15 business days, depending on your location.
We will provide tracking information once your order has been shipped.
If you have any questions about your order status, please contact us at support@horagift.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@horagift.com.  

 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@horagift.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@horagift.com