help center

 

Welcome to the Help Center, where we aim to provide comprehensive support and information regarding our products and services. Our goal is to ensure that you have a seamless experience while engaging with our offerings.

For inquiries related to product details, please refer to the specific product descriptions available on our website. Each product is accompanied by detailed information, including dimensions, materials, and care instructions, which can assist you in making informed decisions.

If you have questions about your order status, we process orders within 1–3 business days. The estimated delivery time is between 7–15 business days, depending on your location. Once your order has been shipped, tracking information will be provided to you. This allows you to monitor the progress of your shipment until it arrives at your designated address.

In the event that you need to return an item, please be aware of our 30-day return policy. Items must be in their original condition, unworn or unused, with tags, and in their original packaging. To initiate a return, you must contact us to receive a return shipping label and further instructions. It is important to note that items sent back without prior authorization will not be accepted.

For any issues regarding defective or damaged items, we encourage you to inspect your order upon receipt. If you encounter any problems, please contact us immediately so that we can address the issue promptly. Our aim is to ensure customer satisfaction and rectify any concerns that may arise.

We also recognize that certain items may not be eligible for return, including perishable goods, custom products, and personal care items. If you have specific questions regarding the returnability of an item, please reach out for clarification.

For customers located within the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in the same condition as received. This policy is designed to enhance consumer protection and ensure a fair shopping experience.

Refunds will be processed within 10 business days after we have received and inspected your return. Please allow additional time for your bank or credit card company to process the refund. If you have not received your refund after 15 business days, we recommend contacting us for assistance.

For further inquiries or assistance, please do not hesitate to reach out to us via email. We are here to help and ensure that your experience is as smooth as possible.